1. Who we are
LINX Experience, Inc. (“LINX”, “we”, “us”) is a company registered in the State of Nevada, United States. We operate linxexperience.com and the related services for travel operators, travelers, and guests of operator-hosted experiences. This Privacy Policy describes the information we collect, how we use it, and the choices you have. It applies to everyone who uses LINX — operators publishing experiences, travelers booking them, and guests joining memory books from a trip.
Contact: hello@linx.travel
2. Information we collect
We collect only what we need to deliver the service:
- Account information: name, email, profile photo, login credentials.
- Contact information: phone number and email, when you choose to provide them — used for account access, verification, and operational notices.
- Trip and memory content: photos, captions, location tags, dates, and notes you upload to memories you create or join.
- Usage data: pages visited, links opened, device and browser metadata, used to keep the service reliable and improve it over time.
- Cookies and similar technologies: small identifiers that keep you signed in across visits and remember your preferences.
3. How we use your information
We use the information we collect to operate, secure, and improve LINX — including delivering memories to recipients, facilitating bookings, processing commissions, sending verification messages, and responding to your support requests. We do not use your information for advertising and we do not sell personal data to third parties.
4. Verification communications
LINX uses email (and, when available, SMS) to verify your identity when you join a memory book, so you can access the same memory from any device. You provide your email address on the memory upload page and explicitly tap “Continue” to request a verification message. We do not send verification messages without this affirmative action.
Message frequency: typically one verification message per request, with up to three retries within an hour if you do not receive the first message.
Email delivery is free. If SMS becomes available in the future, message and data rates may apply, depending on your mobile carrier and plan.
Opt out at any time. To stop receiving verification emails, do not initiate a new verification request; existing verification tokens expire in 15 minutes. If SMS becomes available, reply STOP to any LINX SMS to opt out and HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The mobile information of end users opting in to the messaging program will never be shared or sold to third parties or lead generators. We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
The same protections apply to email addresses submitted for verification: your email address is never shared with third parties or affiliates for marketing or promotional purposes, and is never sold, leased, licensed, or transferred to any third party for that party’s own use.
Resend transmits verification emails on our behalf as a service provider (processor) acting under our instructions and contractual confidentiality obligations. Twilio, Inc. transmits verification SMS on our behalf under the same processor arrangement when SMS is available. Neither is a third party for the purposes of the sharing restrictions above. Email addresses and phone numbers may be disclosed to law enforcement only if required by a valid legal request.
5. How we share information
We share information in three narrow circumstances:
- With travel operators you interact with: when you join a memory book or book an experience, the host operator sees your name, the photos you uploaded, and any captions you wrote.
- With service providers: cloud hosting, SMS delivery, email delivery, and analytics vendors that operate on our behalf under contractual confidentiality obligations.
- For legal compliance: when required by a valid legal request, to enforce our terms, or to protect the rights and safety of LINX users.
We do not sell personal data. We do not share your data for third-party advertising. Consistent with the verification carve-out in Section 4, all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. The same protections apply to verification email addresses.
6. Data retention
We retain personal information for as long as your account is active and as needed to provide the service. You may request deletion at any time by contacting us; we will delete your account and associated personal data within a reasonable timeframe, subject to legal retention requirements.
7. Security
We use industry-standard security practices to protect your information, including encryption in transit, restricted access to production systems, and hashing of sensitive identifiers (we never store raw phone numbers — only salted hashes used for cross-device matching).
8. Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information; to object to or restrict certain processing; and to receive a copy of your data in a portable format. To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe, and at no cost in most cases.
9. Children
LINX is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we will delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top and, where appropriate, notify you through the service or by email.
11. Contact
Questions? Contact us at hello@linx.travel